Customer Service Policy

We will respond to any customer inquiry within 48 hours of receipt.

After making your selection complete and send the Order Form or email us with your order. A Tax Invoice will be sent to you within 48 hours showing the total cost, including postage, and our bank account details. Once payment has been received, orders will be dispatched on the following Monday.

Quality Specifications
We will only send plants that meet our quality specifications:

  • minimum length of 30cm
  • well rooted
  • tip cutting
  • hard wood, green shoots

Customer Feedback
We welcome your feedback on any aspect of our services and products.
Please send a photo of your plant(s) if you are not satisfied with their condition on arrival and a replacement plant will be offered.
East Kimberley Frangipanis does not take responsibility for damage or decay that occurs as a result of mail or freight delivery delays.